Refunds & Returns
Try it and see – Our 100% happiness guarantee!
We want you to be 100% happy with your new artwork so we offer a seven-day money back guarantee! Simply notify us by email within 7 working days of receiving your delivery that you intend to return the artwork.
- After notifying us, the artwork must be returned immediately & be received by us within 14 working days of receipt of original delivery to you.
- In the event of a return, you must pay for delivery both ways (to you & back to the seller).
- Artwork is returned at your risk and cost.
- Returned artwork which is damaged or not in its original condition will not be refunded.
- Currently, there are no returns on swapped artwork, special offers or deals, prints, photography, special orders, commissions, artwork which has been specially altered at the buyer’s request or artworks shipped outside the E.U., to U.S.A or Canada for example.
- When the artwork has been returned to us in its original condition, we will refund the full cost of the artwork to you.
If I don’t love it, how do I return it?
- Where possible, package the artwork in its original packaging or similar quality packaging.
- Include our delivery slip in the package.
- Retain all receipts & notifications relating to the artwork.
- Remember, you are responsible for the safe return of the artwork to us.
- If you live in the Republic of Ireland, bring your artwork to your local An Post office in its original packaging or similar packaging.
- For returns outside the Republic of Ireland please contact your local courier or post office.
- You must pay all costs relating to the return of the artwork to us.
- The cost of shipping the artwork back to us may be more than it cost to ship the artwork to you. We do not set the cost of return delivery as it is dependent on third party services and prices.
- We are not responsible in any way for damaged or undelivered returns.
- Once the artwork is safely received you will receive a full refund less delivery charges (both ways).
Cancellation prior to dispatch
- If you cancel your order prior to dispatch we will refund you within 14 days from the date of cancellation of your order.
- Providing your order has not been dispatched you will not be charged for any postage costs.
- If your order has already shipped we cannot cancel your order.
- Cancellations cannot be made on swapped artwork, special offers or deals, special orders, commissions, artwork which has been specially altered at the buyer’s request.
What do I do if my artwork is damaged in transit?
- If a damaged artwork has been delivered to you, email us within 24 hours of receipt.
- In order to process an insurance claim you must email us a good quality photo of the damaged artwork, your order number & any other relevant information.
- Please keep all original packing materials.
- We will then advise you on the return of the artwork to us.
- When the artwork has been returned to us we will refund the full cost of the artwork & the cost of delivery to you.